FAQ

Global

What is Symbolium and what can I use it for ?

Symbolium is a digital platform built by musicians for musicians! It helps music students, professional musicians and composers to discover and learn contemporary music notations and performance techniques.

You can use Symbolium for the following purposes:

1. Discover contemporary music techniques
2. Learn how the particular technique is usually being performed and notated
3. Search for contemporary music technique synonyms

How can I benefit from using Symbolium ?

Symbolium is a one-of-a-kind digital platform that has a structured collection of contemporary music notations and technique performance videos accompanied by text descriptions.

Symbolium allows its users to not only get detailed and accurate information about both basic and extended techniques but also search in the digital vocabulary to find all the possible synonyms to the notation they are looking for.

Are the instrument packages being updated?

Yes. Symbolium content development team is continuously researching music scores to improve the existing packages and add new ones to the list.

Billing

How can I become a Symbolium user?

Symbolium offers a free 7-day trial for the whole suite of instrument packages. Once the free trial ends, you will automatically become a free plan user. If you want to upgrade your plan, you can purchase instrument packages from the Pricing page.

The free plan involves lifetime access to all the basic techniques for all instrument packages.

If you want to get the extended techniques for a particular instrument or a set of instruments, you can purchase a monthly subscription which varies across instrument packages.

How do I go from monthly subscription to annual or back

If you want to go from monthly subscription to annual, you need to

1. Log in to your personal account
2. Go to “My Subscriptions” section of the "User Dashboard"
3. Select the current subscription
4. Cancel the selected subscription
5. Go to the Pricing page and select the desired instruments
6. Select a subscription type (monthly or annual)
7. Click purchase

How do I subscribe to a new instrument package?

If you want to subscribe to a new instrument package, please take the following steps:

1. Go to the Pricing page
2. Click the required new instruments
3. Select a subscription type (monthly or annual)
4. Click Purchase

How do I get access to extended techniques of a particular instrument?

If you want to get access to extended techniques of a particular instrument, please take the following steps:

1. Choose the preferred instrument on Instruments page
2. Press purchase on the instrument page to be redirected to the Pricing page
3. Select the desired instrument(s) and click purchase

What are the available payment methods ?

We accept payments made with Visa, MasterCard, Discover, American Express.

Our billing system is powered by Stripe.

When am I being charged for my subscription?

You will be charged for your subscription at the beginning of the subscription period:

Every 30 days for monthly subscriptions.
Every 365 days for yearly subscriptions.

Can I cancel anytime?

You can cancel your active subscription at any moment. After the cancellation, you will still have access to your subscription content until the end of the current payment period. The next payment will not be charged anymore.

In case you are seeking for a refund please contact support@symbolium.com

Technical

Why do I not have access to extended technique videos?

In order to view the videos of extended techniques, you need to have a valid subscription for the relevant instrument package.

Why do I see blurred notations?

The notations are blurred for the extended techniques.

In order to have full access to extended techniques of the relevant instrument package, you need to have a valid subscription.

How do I subscribe to 2 instrument packages?

If you want to have subscriptions for 2 instrument packages, you need to purchase two separate Individual Plans.

By a single purchase you can get access to either 1 instrument package (Individual Plan), 3 instrument packages (Student Plan) or 5 instrument packages (Composer Plan).

How do I subscribe to 4 instrument packages?

If you want to have subscriptions for 4 instrument packages, you need to purchase one Individual Plan (1 Instrument) and one Student Plan (3 Instruments).

By a single purchase you can get access to either 1 instrument package (Individual Plan), 3 instrument packages (Student Plan) or 5 instrument packages (Composer Plan).

How do I subscribe to 6 or more instrument packages?

If you want to have subscriptions for 6 or more instrument packages, you need to purchase subscriptions according to the next logic.

6 instrument packages = Student Plan + Student Plan

7 instrument packages = Composer Plan + Individual Plan + Individual Plan

8 instrument packages = Composer Plan + Student Plan

By a single purchase you can get access to either 1 instrument package (Individual Plan), 3 instrument packages (Student Plan) or 5 instrument packages (Composer Plan).

What is Symbolium Digital Vocabulary and how can I use it?

Symbolium vocabulary is a unique research tool that can be used for the following purposes:

1. Technique search - categorized search results for a particular technique, its application for different instruments.
2. How to search: Type the name of the technique that you are looking for in the search field in Vocabulary.
3. Technique synonym search - press “Search for synonyms” button in the bottom of a particular technique box.

No search results? - Please check the spelling of your search query. In case you are sure that the search query is spelled correctly, it means that at this moment we do not have that technique in our database. With high probability, it may be added during our next update.

Product information

What is a Technique Notation Synonym?

Since all composers and music artists from different genres have their own notations for particular sounds illustrated with different symbols, on our platform each technique notation has its possible variations - Technique Synonyms.

Note* The term “Technique Notation Synonym” has been coined by us at Symbolium.

Who has access to the basic techniques?

Every registered user has lifetime access to the basic techniques and their updates for all the available instrument packages.

Who has access to extended techniques?

Only users with valid subscriptions to relevant instrument packages have access to extended techniques of particular instrument packages.

If you could not find an answer to your question, please contact us at support@symbolium.com. Our support team will make sure to get in touch with you.